Terms of Service
Last updated: November 10, 2026 · shopika
1. Acceptance of Terms
By accessing or using shopika ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. These terms apply to all users including customers, vendors, and visitors.
2. The Platform
shopika is a multi-vendor marketplace that connects buyers with independent sellers ("Vendors"). shopika acts as a platform provider and is not party to any transaction between customers and vendors. Each vendor is solely responsible for the products they list, their quality, legality, and fulfilment.
3. User Accounts
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account and password. You must notify us immediately at if you suspect unauthorised access. We reserve the right to suspend or terminate accounts that violate these terms.
4. Vendor Obligations
Vendors must: (a) provide accurate product descriptions, images and pricing; (b) fulfil orders promptly and as described; (c) comply with all applicable laws and regulations; (d) not sell counterfeit, illegal, or prohibited items; (e) respond to customer enquiries within a reasonable time. shopika reserves the right to remove any vendor or product without notice.
5. Payments & Commissions
All transactions are processed through approved payment gateways. shopika charges a commission on each sale as agreed with the vendor. Payouts are processed by the platform administrator. shopika is not responsible for payment gateway failures or delays caused by third-party processors.
6. Prohibited Activities
You may not: (a) use the Platform for any unlawful purpose; (b) post false, misleading, or fraudulent listings; (c) harass, abuse, or harm other users; (d) attempt to bypass payment systems; (e) scrape or copy platform content without permission; (f) impersonate another person or entity; (g) upload malware or harmful code.
7. Intellectual Property
shopika and its underlying software platform are proprietary. The platform software is developed and owned by its creators and may not be copied, redistributed, resold, or sublicensed without express written permission. User-uploaded content remains the property of the respective users. By uploading content, you grant shopika a licence to display it on the Platform.
8. Disclaimers
The Platform is provided "as is" without warranties of any kind. shopika does not guarantee uninterrupted access, error-free operation, or the accuracy of vendor listings. We are not responsible for any loss arising from your use of the Platform or transactions with vendors.
9. Limitation of Liability
To the maximum extent permitted by law, shopika shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including lost profits, data loss, or business interruption.
10. Privacy
Our collection and use of personal data is governed by our Privacy Policy, which forms part of these terms. By using the Platform you consent to the practices described in our Privacy Policy.
11. Changes to Terms
We may update these terms from time to time. We will notify users of material changes by posting a notice on the Platform. Continued use after changes constitutes acceptance of the new terms.
12. Governing Law
These terms are governed by the laws of Kenya. Any disputes shall be resolved through the courts of Kenya or by mutual agreement through mediation.