Privacy Policy
Last updated: November 10, 2026 · shopika
Information We Collect
We collect: (a) Account information — name, email, phone number, password when you register; (b) Order information — delivery address, payment references, order history; (c) Usage data — pages visited, search queries, device type, IP address; (d) Communications — messages sent through our chat system; (e) Google profile — if you sign in with Google, we receive your name, email and profile photo.
How We Use Your Information
We use your information to: process orders and payments; send order confirmations and receipts; communicate about your account or orders; improve the platform; detect fraud and ensure security; comply with legal obligations. We do not sell your personal data to third parties.
Payment Information
Payment processing is handled by third-party gateways (M-Pesa, Flutterwave, PayPal, etc.). We store only transaction reference numbers — never your full card details or M-Pesa PIN. Payment data is subject to the respective gateway's privacy policy.
Sharing of Information
We share your information with: (a) Vendors — your name, delivery address, and phone number so they can fulfil your order; (b) Payment processors — as required to complete transactions; (c) Legal authorities — when required by law. We do not share your data with advertisers.
Chat & Communications
Messages sent through our chat system are stored on our servers. Please note that all conversations between customers and vendors are accessible to platform administrators for safety and fraud prevention purposes.
Cookies
We use session cookies to keep you logged in and remember your cart. We may use analytics cookies (e.g. Google Analytics) to understand how the platform is used. You can disable cookies in your browser settings, but some features may not work.
Data Retention
We retain your account data for as long as your account is active. Order records are kept for 7 years for accounting purposes. You may request deletion of your account by contacting us — we will delete your personal data except where we are required by law to retain it.
Your Rights
You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; object to processing of your data; receive a copy of your data in a portable format. To exercise these rights, contact us at .
Security
We protect your data using industry-standard measures including encrypted passwords, HTTPS, and access controls. However, no system is completely secure and we cannot guarantee the absolute security of your data.
Children
Our platform is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us.
Changes
We may update this policy from time to time. We will notify you of significant changes by posting a notice on the platform. Your continued use after changes constitutes acceptance.